Architecture

Voice Architect

Pleasanton, CA

rohit.rajubhai@adroitresources.com

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Voice Architect

Pleasanton, CA

Job Description:

Adroit Resources is looking for a Voice Architect for one of our premier clients.


Description:

  • The Voice Architect oversees the design, architecture, implementation and security of a variety of unified communications in enterprise environments
  • Expert-level knowledge of Avaya Media Servers, Virtual/System Platform, MCC/G-Series gateways, ESS, LSP and Avaya adjuncts
  • Expert-level knowledge of Avaya UC, System/Session Manager, Communication Manager, IP endpoints, SIP, H.323
  • Responsible for planning, design and development of Voice network infrastructure of mid- to large-sized projects
  • Provide recommendations, road map and design standards for Voice, Video and Unified Communications technologies in corporate and retail environments
  • Explore alternate designs to fulfill business/project requirements while maintaining company standards
  • Monitors the Voice network infrastructure and provide recommendation
  • Monitoring and Reporting tools for proactive management to minimize outages to Voice systems
  • Supports voice engineering initiatives for projects and ongoing operational support of voice communications services
  • Migration and integration of legacy PBX infrastructure to unified communications
  • May be called upon to assist and responds to critical/high severity incidents or service requests
  • Effectively collaborate and communicate with stakeholders and ensure business unit satisfaction
  • Train, coach and mentor team members to ensure effective knowledge management activity

Experience:

  • Strong experience in designing and supporting global/national Voice network
  • Strong experience in Avaya Call Center solutions including but not limited to ACD, CMS WFM, NICE
  • Experience with call routing; ARS, AAR, VDN, Vector programming
  • Experience with VoIP monitoring tools
  • Strong knowledge of IP networking, Active Directory, DNS, DHCP and other protocols
  • Experience with Avaya messaging platforms (Aura Messaging, MM, Audix, etc.)
  • Experience in Voice trunking including SIP, IP, PRI, POTS, etc. and working with service providers in providing solutions
  • Experience with various Voice/Video applications & platforms (Skype for Business, Teams, Polycom, Zoom, gateways and technologies)

Required Certifications:

  • Avaya Certifications
  • Cisco CCNA

Important Note:

  • US Work Authorization is mandatory for this position

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