Administration

Trust and Safety Specialist

Portland, OR

francis.faleiro@adroitresources.com

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Glassdoor

Trust and Safety Specialist

Portland, OR

Job Description:

Adroit Resources is looking for a Trust and Safety Specialist for one of our premier clients.


Description:

  • Must be available for a regular schedule of 5 days work per week (40 hours), mutually agreed with your Lead, which may include weekend days and public holidays
  • Shifts may include evening or early morning hours
  • Educating users on how to maintain security and safety
  • Maintain Subject Matter Expertise of Account and Content Integrity team to successfully complete core work and escalations
  • Develop and maintain a comprehensive understanding of the purpose of Account and Content Integrity Team
  • Investigate complex situations and potential fraud surfaced in high volume queues
  • Demonstrate ability to comprehensively document investigations
  • Understand our risk systems and investigate account patterns through data analysis
  • Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes, etc
  • Identify market trends and product vulnerabilities
  • Create data-backed recommendations to respond to trends and to reduce vulnerabilities
  • Work with senior members of the team and cross-functional groups to ensure these recommendations are executed
  • Work with external Product vendors to enhance proactive and reactive risk detection as an informing or collaborating task
  • Maintaining high levels of confidentiality while performing investigations
  • Demonstrate great judgement and be open to sharing what you know with others

Requirements

  • Excellent interpersonal and communication skills, both written and verbal, to help our community in a tactful and diplomatic manner
  • Ability to balance fraud prevention alongside a positive customer experience
  • Excellent problem solving, critical thinking, analytical, ability to organize and work independently with rapidly changing priorities
  • Solution and outcome-oriented
  • Strong investigative ability, internet research, organizational, and analytical skills
  • Ability to detect vulnerabilities in existing and new products or features, and anticipate the ever-evolving fraudulent behaviors
  • Desire to work in fast-paced and rapidly changing environment
  • Ability to multi­task, learn and adapt to new technologies
  • Ability to remain calm in time sensitive situations
  • Able to prioritize and respond to user and cross-­functional team needs
  • Ability to remove personal bias to focus on fact-based investigations and remain impartial in sensitive situations involving users
  • Ability to analyze data for patterns and detail oriented
  • Detail oriented:­ you do your due diligence when completing an investigation
  • Experience with customer ticketing systems, queues
  • A second language is a plus

Experience:

  • SQL
  • JSON
  • Equivalent experience with other coding languages is a plus
  • 1-2 years of experience preferred within Risk, Fraud prevention or Trust and Safety

Important Note:

  • US Work Authorization is mandatory for this position

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Glassdoor