Software Development / IT

Sr. Technical Services Engineer

Reston, VA

francis.faleiro@adroitresources.com

APPLY NOW

Glassdoor

Sr. Technical Services Engineer

Reston, VA

Adroit Resources is looking for a Sr. Technical Services Engineer for one of our premier clients.


Job Description:

  • Provide technical support for assigned complex system level software products
  • Exercise judgment within broadly defined procedures to determine techniques for obtaining solutions
  • Effectively manage customer escalations associated with complex problems
  • Independently define and drive analysis and research of more difficult technical customer problems
  • Provide root cause analysis and solutions for issues related to system memory management, clustering, SMTP, TCP/IP, SNMP, HTTP and HTTPs
  • Validate product bug fixes to ensure regression-free solution and product functioning per specifications
  • Have a documented troubleshooting plan in place for each request and communicate progress against the plan to the customer via frequent and regular status updates
  • Develop and maintain specialized test environments to facilitate the reproduction and verification of solutions to technical problems
  • Oversee and report on installation testing as these products move through the product release cycle
  • Collaborate with R&D and other internal stakeholders during product problem resolution cycle
  • Define and report on product supportability and readiness issue during the product life cycle
  • Assist in the scheduling of team resources
  • Identify continuous improvement activities that will enable effective and efficient technical support to our customers
  • Lead in team training for new products or product releases and develop technical papers
  • Provide consulting services to peers
  • Ensure that any solutions that were not found are recommended for publishing to the knowledgebase
  • Demonstrate initiative in acquiring expertise in two or more product families within or across product lines on multiple platforms, along with supporting technologies
  • Develop product experience by installing, testing and using company products and attending formal and informal classes

Qualification:

  • Bachelor’s Degree or higher in fields such as Computer Science, Computer Engineering or equivalent experience

Experience:

  • Typically 3-7 years of relevant experience
  • Strong coding experience, preferably in Java
  • Knowledge of SQL and relational databases
  • Experience with diverse operating systems, unix preferred
  • Strong communication skills
  • Aptitude for complex technical problem solving

Important Note: US Work Authorization is mandatory for this position

APPLY NOW

Glassdoor