Software Development / IT

Incident Manager

Lockport, NY

dhaval.golakiya@adroitresources.com

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Incident Manager

Lockport, NY

Job Description:

Adroit Resources is looking for an Incident Manager for one of our premier clients.


Experience:

  • Experience working in an organization that has implemented ITIL standards
  • Experience working on an incident management team
  • Experience working in a Technical Call Center, NOC, or equivalent environment
  • Knowledge of ITIL Service Lifecycle phases, framework, and best practices
  • Knowledge of LAMP, DNS, NFS, TCP/IP, BGP, and other Internet protocols
  • Knowledge of basic Unix diagnostic tools and commands
  • Knowledge of Data Center Facilities and IT Services equipment
  • Certifications: RHCT, ITIL, CCNA, PMP or equivalents are a plus

Important Note: US Work Authorization is mandatory for this position

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